IFMA FMP Course – Operations & Maintenance

June 21, 2018 @ 8:00 am – June 22, 2018 @ 4:30 pm
Kimball Showroom
500 S Grand Ave
Los Angeles, CA 90014

IFMA FMP - Operations and Maintenance

JUNE 21 - 22, 2018

Course held at Kimball Showroom, 500 S Grand Ave, 24th Floor, Los Angeles, CA 90014

COURSE DURATION: 2 days (Wednesday - Thursday), 8:00 AM - 4:30 PM

INSTRUCTOR:  Phyllis Meng, CFM, SFP, IFM Fellow

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The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so that the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards. Effective operation and maintenance of facilities is a complex responsibility in today's environment.


Part I:  Introduction to Operations and Maintenance

  • Operations and Maintenance Overview
  • Begin with a Plan

Part II:  Assess Facility Needs

  • Assess the Condition of the Building Structure
  • Assess Exterior Structures, and Elements
  • Assess the Condition of the Building Systems
  • Assess Interior Furnishings, Fixtures, and Equipment
  • Assess Grounds

Part III:  Manage/Oversee Operations and Maintenance of Building, Systems, and Equipment

  • Acquire Systems, Materials, and Equipment
  • Install Systems, Materials, and Equipment
  • Maintain Systems, Materials, and Equipment
  • Operating Building Systems and Equipment
  • Replace Systems, Materials, and Equipment

Part IV:  Manage/Oversee Occupant Services

  • Recognize Desired Occupant Services
  • Develop Usage and Service Guidelines
  • Prepare and Execute Modifications to Occupant Services

Part V:  Select the Best Resources

  • Develop Maintenance and Occupant Service Specifications
  • Select Competent Service Providers (Staff or Contract)
  • Negotiate Service Level Agreements (SLAs)
  • Monitor Work/Service Performance
  • Resolve Contract Disputes

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