IFMA FMP - Operations and Maintenance
JUNE 25 - 26, 2020
COURSE DURATION: 2 days (Wednesday - Thursday), 8:00 AM - 4:30 PM
INSTRUCTOR: Phyllis Meng, CFM, SFP, IFM Fellow
According to the IFMA GJTA:
The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards.
In addition, the various aspects of operations and maintenance (O&M) are constantly changing due to wear or deterioration, new regulations or requirements, operational modifications, occupant expectations, and many other individual but interrelated circumstances. Managing a facility means continually managing change.
After you complete this course, you will be able to:
- Identify the role of operations and maintenance in FM.
- Identify deficiencies in building structures, exteriors, systems, interiors, and grounds and the associated health, safety, security and environmental considerations.
- Describe the elements associated with the acquisition, installation, maintenance, operation, and replacement of assets related to facility management.
- Outline the process for determining and monitoring occupant service performance expectations.
- Outline the processes for developing occupant service specifications, selecting service providers, negotiating service level agreements, monitoring performance, and resolving contract disputes.